Accessibility Statement

1. Introduction

The BWH Hotels Central Europe GmbH is committed to making its website and mobile applications accessible in accordance with legal requirements.
The accessibility requirements are based on the Accessibility Strengthening Act (BFSG), in particular § 14 BFSG in conjunction with § 3 para. 1 BFSG, as well as the underlying regulation on the Accessibility Strengthening Act (BFSGV).
The specific technical measures are based on the guidelines of the Web Content Accessibility Guidelines (WCAG) version 2.2 with conformance levels A and AA. This accessibility statement applies to the websites bestwestern.de, bestwestern.at, and bestwestern.ch.

2. Status of Accessibility

This website is partially accessible, as not all requirements are fully met.

3. Non-Accessible Content

a) Technical barriers:

• iFrames without titles: Embedded content (e.g., maps, external videos) lacks descriptive titles for screen readers.
• iFrames for third-party content: These are not always accessible and are beyond our control.
• Incorrect or missing HTML structure: The page structure sometimes uses heading levels without a logical order. This makes navigation especially difficult for users of assistive technologies. We are working to close these gaps.
• Captcha systems without accessible alternatives: Some forms use visual captchas without an audio alternative (e.g., Rewards account registration). We are working on an alternative.
• Some content, such as embedded maps (Google Maps) or image galleries, is displayed in so-called “lightboxes” on our website. These interactive windows are currently not fully accessible. We are working to make these features accessible in the future. As a transitional solution, we provide all content (e.g., addresses, directions, image captions) additionally in text form or send it upon request.

b) Content-related barriers:

• PDF and Office documents are not accessible (missing tags, poor structure, non-accessible tables).

d) Disproportionate burden:
According to Article 5 of Directive (EU) 2016/2102, certain content may be exempt due to disproportionate burden. Despite our efforts, we are currently unable to offer the following content in a fully accessible format:

• Older PDF documents and Office files:
  Many PDF documents and Word files published before 28/06/2025 are not accessible. These documents may lack proper structure, sufficient alternative text for images, or contain complex tables that cannot be revised in the short term without additional resources.
• New documents are provided in an accessible format whenever possible.
• If you need a specific document in an accessible version, please contact us.

3a. Further Information on the Accessibility of the Service

1. General Description of the Service

Best Western represents around 200 privately managed hotels in Germany, organized by Best Western Hotels Central Europe GmbH.
The website www.bestwestern.de provides comprehensive information about accommodation options in city, business, and holiday hotels, bundles attractive offers such as early booking discounts or 3=2 packages, and links to the Best Western Rewards loyalty program for frequent guests.
Descriptions and explanations of how the service is carried out:
The service is provided in several steps:

1. Hotel search and offer retrieval
Users enter their destination, arrival and departure dates, and number of rooms. The website displays available hotels, special arrangements (e.g., weekend offers), and promotions.

2. Reservation & booking
Desired hotel stays can be booked directly online – with selection of room categories, additional services, and payment options. Alternatively, contact via phone or email is possible.

3. Bonus program management
Best Western Rewards members can register for free, collect and redeem points, and manage their bookings.

4. Service & support
The reservation hotline is free of charge in several countries. Contact options via phone and email are listed in the “Service & Contact” section.

5. Additional offers & business travel
The portal provides information on group travel, meetings & events, and business customer solutions; booking inquiries can also be made via form or by phone.

4. Creation and Review of This Statement

This statement was created on 26/06/2025.

Method of review:
Self-assessment (internal tests using various browsers and keyboard navigation) as well as partially automated tests using WAVE.

5. Feedback and Contact Information

If you notice any deficiencies regarding the accessibility of our website or if you need information about non-accessible content, you can contact us:

BWH Hotels Central Europe GmbH
Frankfurter Straße 10 – 14
65760 Eschborn
Email: info@bestwestern.de
Phone: +49 6196 47240

If you require content or documents in an accessible version, we will provide them upon request within a reasonable timeframe.

6. Arbitration Procedure

If you believe that this website is not accessible, you can inform the contact person or office mentioned in section 5. If you do not receive a satisfactory response from us within six weeks, you may contact the responsible arbitration body:

Enforcement and Monitoring Office for Accessible Information Technology
Hessian Ministry of Social Affairs and Integration
Located at: Regional Council Gießen

Prof. Dr. Erdmuthe Meyer zu Bexten
Commissioner of the Hessian State Government for Accessible IT and Digital Inclusion
Head of LBIT – State Competence Center for Accessible IT
Head of the Enforcement and Monitoring Office
Head of the Market Surveillance Office under the BFSG

Landgraf-Philipp-Platz 1–7
35390 Gießen
Phone: +49 641 303 - 2901
Email: Durchsetzungsstelle-LBIT@rpgi.hessen.de